As the situation with COVID-19/Coronavirus continues to affect our day to day lives, we have formulated a strategy to prepare for it as best we can following Public Health England and Government advice and guidelines, continually monitoring the situation as it develops.
Our priority is to ensure the well-being of our staff, families and customers, and as such when possible some of our team will be working from home. With this in mind, we would be grateful if customers could please email any questions or queries, as we may be unable to answer the phones at this time. We hope to be able to continue to offer our customers a normal service providing fast delivery of your orders and later in the year professional training on our bushcraft courses.
The team at Woodlore are well and although we only have skeleton staff working at the moment, orders are being dispatched swiftly to our customers worldwide.
Unfortunately due to our couriers working on a reduced staff level, we are unable to guarantee next day delivery within the UK. Heavier items may experience an additional day for delivery.
For customers outside of the UK, we have been informed by our couriers packages may experience a quarantine period before being released for delivery within their destination country.
If any of our customers have any questions about the current shipping process, please do get in contact with us via email and we will be more than happy to assist you.
For anyone attending a course later this year, we are aiming to continue as normal. After the announcement from the Government on Thursday 16th April confirming the continued lockdown for a further 3 weeks we have cancelled our courses due to take place in April, May and June and will be reviewing July’s courses in line with Government advice as it comes through. We will be in touch with all clients should a cancellation take place.
The situation is ever-changing and we would like to assure all of our customers that we are doing all we can to continue to provide the best service possible to you and we are continually keeping abreast of the developments from the Government and Public Health England, following their advice and guidelines.
We hope you keep safe and well.
Thank you for your support.
The Woodlore Team