As the situation with COVID-19/Coronavirus continues to affect our day to day lives, we have formulated a strategy to prepare for it as best we can following Public Health England and Government advice and guidelines, continually monitoring the situation as it develops.
Our priority is to ensure the well-being of our staff, families and customers, and as such when possible some of our team will be working from home. With this in mind, we would be grateful if customers could please email any questions or queries, as we may be unable to answer the phones at this time. We hope to be able to continue to offer our customers a normal service providing fast delivery of your orders and later in the year professional training on our bushcraft courses.
The team at Woodlore are well and although we only have skeleton staff working at the moment, orders are being dispatched swiftly to our customers worldwide.
Unfortunately due to our couriers working on a reduced staff level, we are unable to guarantee next day delivery within the UK. Heavier items may experience an additional day for delivery.
For customers outside of the UK, we have been informed by our couriers packages may experience a quarantine period before being released for delivery within their destination country.
If any of our customers have any questions about the current shipping process, please do get in contact with us via email and we will be more than happy to assist you.
Sadly all courses that were due to take place before 4th July have been cancelled or postponed and we have contacted all participants that were due to attend. After the announcement from the Government on Tuesday 23rd June we are delighted to be able to continue with our courses from 4th July. We shall be in touch with anyone booked on a course as soon as we are able, to confirm any changes they might expect to see as we adhere to the current Government guidelines.
The situation is ever-changing and we would like to assure all of our customers that we are doing all we can to continue to provide the best service possible to you and we are continually keeping abreast of the developments from the Government and Public Health England, following their advice and guidelines.
We hope you keep safe and well.
Thank you for your support.
The Woodlore Team